Dynamics CRM Email Routing – LogonIdentityExWithUI problem fix

This post is for self (so that I don’t forget) and for people who are frustrated (like me) while configuring Email Router for CRM 2013 Online.

We are doing a proof of concept for CRM and it required email integration. We thought how hard it is going to configure email router for CRM 2013 since we were using office 365???? We were so wrong!!! It is hard as hell to configure it. Following are the steps:

Pre-Steps before even installing Email Router:

1. Go to Settings -> Users. Select an User -> Go to Administration section -> Click on Mail (Would take you to mail box) -> Now select both Incoming and outgoing to use Server Synchronization or Email Router and Click Approve Email  (This has to be done for every user)

2. Go to Settings -> Business Management -> Queues and do the above step for every element in the queue

Now install the Email Router. Configure the incoming and outgoing emails. In the deployment almost all the sites will tell you to use https://dev.crm.dynamics.com/<orguniquename&gt; and it will never work. Use the following:


Hope this helps someone who is facing LogonIdentityExWithUI problem when you give Load Data.

Happy Programming!!!



2 Responses to “Dynamics CRM Email Routing – LogonIdentityExWithUI problem fix”

  1. 2 Vishwas October 26, 2016 at 9:00 am

    This worked like flash. Thank you so much 🙂

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